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Rental Terms & Conditions


1. Rental Agreement

The contract is with us, the provider of the vehicle as set out in the Location Specific Conditions, and you as named on the rental agreement.

Please read the General Conditions of Rental and the Location Specific Conditions, both of which are part of your rental agreement.

2. The vehicle

We must provide the vehicle and all mandatory safety equipment in a roadworthy condition, properly taxed and licensed. We must provide vehicles with mandatory third-party liability insurance. The driver is not a third party for these purposes and is not covered by this insurance.

You must return the vehicle and optional extras in the same condition as provided, except fair signs of usage. Please check the vehicle thoroughly before you drive away.

Please ask us to rectify the vehicle condition report if there is any unrecorded damage or the fuel levels are marked incorrectly.

3. Rental Period

You are responsible for the vehicle and any optional extras for the duration of the rental period. Your rental period starts when you pick up (check-out) the vehicle and ends when we acknowledge that we have the vehicle and keys (check in). You must return the vehicle during office hours to a return agent at the agreed return rental location. If you choose to drop off the vehicle ‘out of hours’ or if you leave before we check-in the vehicle, you do so at your own risk and remain responsible until check-in. If you use the ‘Delivery & Collection’ service, you are responsible for the vehicle once we have left it for you until we pick-up the vehicle.

4. Costs.

You must pay the amounts on the rental agreement for the vehicle and for any optional extras for the rental period. You must pay for any extensions to the rental period, including for optional extras that you agreed to. You must pay for damage costs, specialist- cleaning charges, towing fees, toll charges, parking, traffic or other fines and charges and related administration and processing fees, if due in accordance with these terms and conditions.

5. Vehicle Use:

You must: (i) exercise all reasonable care and skill when using the vehicle, (ii) use the vehicle according to the laws of the country in which you are driving, (iii) use the vehicle in a lawful manner and for lawful purposes, (iv) use the correct fuel, (v) lock the vehicle when you are not using it and ensure that all windows, roof openings, removable roof panels or hood are properly closed, (vi) stop using the vehicle immediately, if safe to do so, and notify us soon as you become aware of a fault with the vehicle. You must not: (i) use the vehicle for any commercial purposes; for any motorsport; off-road; tow another vehicle or trailer; transport flammable, explosive, corrosive or combustive materials; (ii) allow any person other than an authorized driver to use the vehicle. The vehicle must only be used on the Faroe Islands. You are responsible for being attentive to the particular road- and weather conditions that might occur on- and between the islands.

6. Accidents and Damages:

You must notify (i) the police immediately and (ii) us within 48 hours, if the vehicle has been involved in an accident or damage event, with a third party involved.

If the vehicle is lost or damaged you must, to the extent the law allows, pay the excess stated in this rental agreement, any taxes and our damage-processing fee (unless you have purchased additional waivers to further reduce your excess). Your excess will not apply in the circumstances set out in section 7 on Waivers.

We will try to recover the excess and other charges from the party at fault if you are able to show that the damage or loss is not attributable to your fault, deliberate breach, fraudulence or gross negligence. To help us, you must provide us a properly completed incident report form, including the contact details of the other parties involved, within 48 hours of the accident. To the extent the law allows, we will charge a fee to cover our costs in having to contact you to obtain a properly completed incident report form.  

You are not liable for any loss or damage charges to the extent attributable to our failure to maintain the vehicle or covered under a manufacturer warranty.  

7. Waivers

Waivers reduce the amount you have to pay to the stated excess if the vehicle is damaged. Our rates include a basic level of waiver and we will not charge you more than the stated excess plus taxes and our damage processing fee unless your excess does not apply. You can further reduce the excess by purchasing additional waivers.

Your excess will not apply if the loss or damage is attributable to (i) your deliberate or fraudulent act, omission or gross negligence or (ii) a deliberate breach of sections 5 (Vehicle Use) and 6 (Accidents and Damages).

If your excess does not apply, we will be entitled to claim losses or damages against you in an amount equal to the severity of the negligence up to the full amount of the damage or loss we have incurred or will incur (whichever is the greater), to the extent allowed under applicable law.

8. Fines and Charges

You must pay for any parking charges, toll roads or traffic fines incurred during the rental period related to your use of the vehicle. You must pay our processing fee to cover our time in dealing with these fines or charges.

9. Fuel

You must bring the vehicle back with the same amount of fuel as was in the vehicle at time of pick-up unless you have purchased optional Fuel up Front. If you do not return the vehicle with the same level of fuel, you must pay for the fuel you have used at our ‘Pay on Return’ fuel rate.

If you have purchased optional Fuel Up Front, you do not need to fill the tank before you return the vehicle. We do not refund for unused fuel if you purchase optional Fuel Up Front, unless you return the vehicle with a full tank of fuel, in which case we will refund the Fuel Up Front charge.

10. Additional Drivers and Passengers

You are responsible for ensuring that any additional drivers you have added to the rental agreement or any passengers that you allow in the vehicle observe these terms and conditions. You are responsible for any costs or charges we incur because an additional driver or passenger does not comply with these terms and conditions.  

Your excess may not apply if the loss or damage is because of (i) the additional driver’s deliberate or fraudulent act, omission or gross negligence or (ii) a deliberate breach of sections 5 and 6.

11. Changes to your Rental

You must pay for any increase in prices if you change the rental period or if you exceed the agreed mileage. You must pay a one-way fee if you return to a different location than the pick- up.

12. Early Returns

If you return the vehicle and any optional extras early, you will lose the benefit of any special offers if you no longer meet their requirements. This may result in the rental costing you more. There is no refund for any unused days.

13. Late Returns

Unless agreed differently, you must return the vehicle and any optional extras at the time/date and location stated on this rental agreement. If you think you will be late, it is in your interest to request an extension from us. If you are late, we will pre-authorise payment for an additional 5 days rental charge on your credit card. If you return the vehicle within those 5 days, you will only be charged for your actual rental days, plus any other additional charges.

14. Pre-Authorisation

We pre-authorise an amount on your payment card. This holds an amount on your payment card so you should ensure there are sufficient funds available, as we will only process payment at the end of the rental. If you pay with another card, be aware it can take up to 28 days for your bank to release the ‘held’ money back to you.  

15. Payments

When you sign the rental agreement, you are agreeing for us to charge all the costs you incurred during the rental period to your payment card.

16. Use of your personal information

We use your personal information to: (a) provide the rental services to you and (b) decide whether to provide future rental services to you or (c) give to third parties who act on our behalf. The data controller is the vehicle rental provider, as named on this rental agreement.  

17. Applicable law

The applicable law governing the contract between you and us will be the law applicable in the country where you picked up the vehicle and where the rental agreement was entered into.